Frequently Asked Questions
Find answers to common questions below
Yes! All Furocity products are suitable for everyone that wants to build a healthier lifestyle. If you do have any medical conditions, sensitivities, or dietary restrictions,. It’s always best to check product labels and consult a healthcare professional before use if you are concerned.
You can shop the full range here, directly on Furocity.com. This is where you’ll find our full range, exclusive bundles and the latest product drops. Select items may also be available through authorised retailers.
Furocity ships orders using reliable delivery partners. We only ship to the United Kingdom and you can choose either:
• Standard UK Delivery (2-3 working days) - £2.99
• Fast Track UK Delivery (1-2 working days) - £3.99
• Orders over £40.00 will qualify for ‘Free Standard UK Delivery’
Once your order is dispatched, you’ll receive tracking information so you can follow your delivery in real time.
We will process any agreed refunds as soon as possible. This will be within 14 calendar days of the date upon which we receive the returned goods from you, or where goods you claim to have returned have not been received by us, within 14 calendar days from the date upon which your provide, to our reasonable satisfaction, proof that substantiates you having taken the necessary measure to return the goods to us, whichever date is the sooner. We will normally refund you via the same payment method used to make your original payment.
You can subscribe monthly to any product within our range. By enrolling in a subscription, you will receive a 15% discount on the selected product. Please note that this offer does not include free shipping.
Your chosen product(s) will be automatically delivered each month on the same date as your original order. You may cancel your subscription at any time.
Yes, we can accommodate bulk orders. For large quantities, wholesale enquiries, or business purchases, please contact our team directly at info@furocityenergy.com and we’ll be happy to help.
We currently ship within the UK only and do not offer international delivery at this time.
We accept all major debit and credit cards, including Visa, Mastercard, and Maestro. You can also check out quickly using Google Pay or Shop Pay. All payments are processed securely at checkout.
At the moment, we do not! But please keep your eyes peeled.